Shipping & Returns
Everything about how your order reaches you, and our return policy.
Shipping
We carefully pack every order by hand and aim to dispatch it as quickly as possible. Delivery timelines are estimates and may vary based on your location and factors beyond our control.
We accept secure online payments via UPI and credit/debit cards, processed through our payment partner Razorpay. Your order is confirmed once the payment is successfully verified.
Please make sure your delivery address and phone number are correct. We are unable to take responsibility for orders delayed or lost due to incorrect delivery details.
Returns
Because our products are handmade, we keep our return policy simple and specific. Please read the conditions below carefully.
You received an incorrect product - that is, an item different from the one you ordered.
Change of mind, minor handmade variations, or any reason other than receiving an incorrect product.
Unboxing Video is Mandatory
A clear, continuous and unedited unboxing video is required as proof for every return request. The video must start before the package is opened and clearly show the sealed parcel and the product inside. Return requests submitted without a valid unboxing video cannot be accepted.
How to request a return
- 1
Record a full unboxing video while opening your parcel for the first time.
- 2
If the product delivered is incorrect, contact us within 48 hours of delivery.
- 3
Email us at kamash.info@gmail.com with your order ID and the unboxing video attached.
- 4
Once we verify the video and confirm the item is incorrect, we will arrange the return and a replacement or refund.
Returned items must be unused and in their original condition and packaging. We reserve the right to decline returns that do not meet these conditions.